Account, Privacy & Data

To reset the password on your Boditrax account you will need access to the Boditrax app, this is free to download from the Apple App Store and Google Play Store. Once installed you can follow the steps below:

1. Open the Boditrax app
2. Choose the “Forgotten your password?” option
3. Enter the email address on your Boditrax account
4. Select “Reset password”
5. Open the inbox for your email account and navigate to the “password reset request” email
6. Select “click here to reset your password”
7. Enter the email address on your account and the new password and confirm this password

Once that has been done your password will have been reset. If you have any further issues or questions please contact the support team.

Your scan history is associated with your Boditrax account. Signing in with a different email address may open a separate account and make your previous results appear missing.

If you have multiple Boditrax accounts, we can merge your readings into a single account so you can view a complete history.

To merge accounts please confirm the following details for each account:

1. Your name as registered with Boditrax
2. The last facility you scanned at
3. Which account (email) you want to keep
4. Which account (email) you want to delete
5. That you are happy to share your personal information with the new facility
6. Your Date of Birth to confirm your identity for data protection purposes

Send these details to the support team using the Contact Support form.

Open Settings and the relevant Account or Physical Stats section to review information the app allows you to change. Keep height and other measurement inputs accurate.

If you wish to change the height on your account, this can be done simply by logging into your account on one of the Boditrax machines and going through the scan process. Just before you step on the scales to take the scan there will be a screen with a slider that will allow you to edit your height.

As height is one of the inputs for the body composition algorithm, changing your height in your profile won’t change your old readings.

If you would like to delete any of your Boditrax readings, whether due to an incorrect measurement being entered (such as an inaccurate height or weight), or because you would prefer to track your progress from a specific point in time or training programme, you can do so by following the steps below:

1. Log in to your account using the Boditrax app.
2. Navigate to the Settings section.
3. Select Data & Privacy.
4. Locate and select the reading or readings that you would like to remove.
5. Confirm the deletion when prompted.

Please be aware that once a reading has been deleted, it is permanently removed from your account and cannot be recovered. We therefore recommend reviewing your selection carefully before confirming the deletion.

If you have any questions or need further assistance, please do not hesitate to get in touch.

Go to the app’s Data & Privacy area for the available account and data controls. If you cannot find the option you need, use the Contact page to submit a privacy enquiry. Requests are handled under the applicable privacy policy.

Your results are personal information. Access depends on your account settings, services and facility arrangements. Refer to the current Privacy Policy for details about collection, sharing, retention and your rights.

Use your own account, do not share your password, check that a QR login is for the machine in front of you, and always sign out before leaving the kiosk.